Tuesday, 29 July 2008

The problem with Vista and No-fix, No-fee.

I had to walk away from my second call last week. The customer was attempting to get his MSN working on his Vista machine with a Linksys WAG354G.

So far so good. Except MSN wouldn't work 81000306 - there may be a problem with your firewall. The diagnostics came up clean. I walked away at this point as google couldn't provide me with the right answer and I'd run out of time.

I did some reading and visited again tonight armed with this command on a bit of paper:

- Click start
- Type: cmd
- Right-click cmd.exe when it appears under Applications
- Click Run As Administrator
- Type the following: netsh int tcp set global autotuninglevel=disabled
- Press enter
- Restart your computer

All is well with the world. I'm just flummoxed as to how Microsoft failed to spot that the autotuninglevel would play hell with MSN (albeit with certain models of router). Lets face it though, Linksys is a big company. One employee in Microsoft must have found and flagged this pre-Beta and they still shipped with autotuninglevel on. Sigh.

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